Refund Policy

FINAL SALE POLICY

Thank you for shopping at hey2na! Please note that all purchases at hey2na are considered final. We do not offer returns, exchanges, or refunds on any items once they have been purchased. This policy applies to all products.

DAMAGES AND ISSUES

We encourage you to inspect your items as soon as they arrive. If you discover any defects, damage, or if an incorrect item has been sent, please reach out to us immediately at hey2na.thisisme@gmail.com. We are committed to resolving any issues promptly and ensuring your satisfaction.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

For our customers within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

CONTACT US

If you have any questions about our policies or need help with an order, we’re here to assist. Please don’t hesitate to contact us below.