Privacy Policy
This Privacy Policy explains how we collect, use, and share (“process”) your personal information when you visit, make a purchase, or otherwise communicate with us at hey2na.com (collectively, "the Sites"). By using and accessing any of our products and services, you consent to this handling of your information as outlined in our Privacy Policy. Reading this privacy notice will help you understand your privacy rights and choices. If you disagree, please refrain from using our products and services. If you have any questions, please feel free to contact us at support@hey2na.com.
TABLE OF CONTENTS
- Changes to This Privacy Policy
- How We Collect and Use Your Personal Information
- What Personal Information We Collect
- Information We Collect Directly From You
- Information We Collect Through Cookies
- Information We Obtain From Third Parties
- How We Use Your Personal Information
- Cookies
- How We Disclose Personal Information
- User Generated Content
- Third Party Websites and Links
- Children’s Data
- Security and Retention of Your Information
- Your Rights and Choices
- Complaints
- International Users
- Contact
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Sites, update the "Last updated" date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide our products and services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the products and services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the products and services, our rights, and the rights of our users or others.
3. What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Sites and use our products and services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
4. Information We Collect Directly From You
Information that you directly submit to us through our products and services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment
confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart, or add to your wish list.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the products and services.
Some features of the products and services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
5. Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the products and services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Sites and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the products and services.
6. Information We Obtain From Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Sites and products and services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Sites, open or click on emails we send you, or interact with our products and services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
7. How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the products and services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges, or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and to enable you to post reviews.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the products and services and advertising on our Sites and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the products and services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You
We use your personal information to provide you with customer support and improve our products and services. This is in our legitimate interests in order to be responsive to you, to provide effective products and services to you, and to maintain our business relationship with you.
8. Cookies
Like many websites, we use Cookies on our Sites. For specific information about the Cookies that we use related to powering our store with Shopify, see [Shopify's Cookie Policy] (https://www.shopify.com/legal/cookies). We use Cookies to power and improve our Sites and our products and services (including to remember your actions and preferences), to run analytics and better understand user interaction with the products and services (in our legitimate interests to administer, improve, and optimize the products and services). We may also permit third parties and service providers to use Cookies on our Sites to better tailor the services, products, and advertising on our Sites and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the products and services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
9. How We Disclose Personal Information
Categories of Personal Information:
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information, and customer support information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients:
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
- Business and marketing partners
- Affiliates
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide products and services and advertise to you. For example, we may use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the products and services, our rights, and the rights of our users or others.
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
10. User Generated Content
By posting user-generated content, you acknowledge and agree that:
- You are solely responsible for the content you submit: This includes ensuring that the content does not violate any laws, infringe on anyone’s rights, or contain any harmful, misleading, or inappropriate material.
- We have the right to use your content: By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
- We may monitor and moderate submissions: While we are not obligated to review or monitor user-generated content, we reserve the right to remove, edit, or refuse to post any content that we believe violates our guidelines or policies.
- No expectation of confidentiality: Any information you disclose in public areas becomes public information, and you should exercise caution when deciding to disclose your personal information.
You will respect other users: Harassment, abusive behaviour, and any form of discrimination or hate speech are strictly prohibited. You must respect the community guidelines and the rights of other users.
- We are not liable for third-party actions: We are not responsible for any actions taken by third parties who may view and use your user-generated content. This includes but is not limited to unauthorized copying, misuse, or distribution.
- Compliance with our terms and policies: Your use of the products and services, including submitting user-generated content, must comply with our terms of service, privacy policy, and any other applicable guidelines or rules.
By engaging with our platform and submitting user-generated content, you agree to abide by these terms and acknowledge that you have read and understood the implications of making your content publicly accessible.
For any more inquiries, please feel free to contact us below.